Refund Policy

Refund Policy

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Below you will find our refund policy. Please email us at hello @ tbyhguide . com if you have any questions.
  • For listing subscriptions: Refunds are available within 30 days after purchase, no questions asked.
  • After 30 days, no refunds are offered.
  • For promotions, no refunds are available, no exceptions, as promotion benefits begin immediately upon purchase.
  • Refund requests must be made by email to our support team: hello@tbyhguide.com.
  • If you have paid for a listing subscription, but your listing is not approved, your refund will be processed within 48-72 hours of our team’s decision.
  • Approved refunds will be processed within 48-72 hours, on business days.
  • Refunds will be processed back onto the same payment method used to make the purchase.